![]() We would ask that if your order contains a damaged or incorrect product, or is missing an item, please contact us within 28 days of receipt. See below for any product-specific exclusions/disclaimers. We allow a 30-day period (from the date of receipt) for any faulty goods to be returned to us. This is in line with all domestic web or telesales policies. We allow a 14-day period for any unwanted goods to be returned to us in their original condition. We will provide you with a Returns Authorisation Code to include, which is essential for processing the return, so it’s vital that you contact us before sending your parcel back. To organise your return, please contact our team at: However, we understand that there will be times when you will look to return an item, and we want to make our returns policy as straightforward as possible. We hope that every order that arrives with you is just what you wanted. Order for these items placed after this time will be dispatched the next weekday.įor customers in the Scottish Highlands and Islands, we are unable to guarantee any order being dispatched on this option to arrive within the quoted time frame. *Please note that for Edible Image orders, the cut off for Saturday or Sunday delivery is 3.30pm. Orders placed after 4pm on a Friday will be dispatched for delivery the following weekend. “Saturday Delivery” and “Sunday Delivery” options: Orders placed before 4pm* on a Friday will be dispatched the same business day, for delivery between 8am and 6pm on the chosen day. *Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm.ĭepending on the method of delivery you have chosen, DX may require a signature, so please ensure you will be at the delivery address to sign for your parcel. Orders placed after those cut-off times will be dispatched the next working day. Next Working Day Delivery – orders placed before 7pm* Monday to Thursday and 4pm* Friday will be dispatched the same business day (Monday to Friday). * Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm. Orders placed after 4pm will be dispatched the next working day. Next Working Day Delivery – orders placed before 4pm* Monday to Friday will be dispatched the same business day (Monday to Friday). *Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm.įor this method of delivery, our couriers will require a signature, so please ensure you will be at the delivery address to sign for your parcel.įor our customers in the Scottish Highlands and Islands, please allow an extra 24hrs for any order to be delivered.įor our customers in Northern Ireland with a ‘BT’ postcode, please note that any deliveries will most likely take three days to arrive, on 2 Day Northern Ireland Delivery. Due to food safety concerns, ready-made cakes are not subject to return unless considered faulty or not fit for purpose.įor more information please see our returns page here.Next Working Day Delivery – orders placed before 8pm* Monday to Thursday and 4pm* Friday will be dispatched the same business day (Monday to Friday). Please Note: Customised or personalised items are excluded from the regulations and cannot be returned. Please ensure you contact us within 14 of receipt of your order We will then process a refund for the goods unless stated otherwise. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. If you wish to return unwanted products from your order then please simply please email with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.įor more information, including details of our shipping options to non-mainland UK, please see our shipping page here. We aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time. Orders placed after 2pm on Friday and before 2pm on Monday will be dispatched for delivery Tuesday. Orders placed before 2pm on Friday will be dispatched for delivery on Monday. Please be aware that this is a working day service and does not include weekends or bank holidays. Just £3.99 for orders over £65 or £8.50 for all other orders.ĭelivery any time before 6pm (Order by 2pm Fri)įor Next Working Day Delivery please ensure that Express Delivery is selected and that your order is placed before 2pm. New Baby & Christening Cake Decorationsįree shipping for all orders over £35 or just £3.99 otherwise.įree for orders over £65 or just £5.99 for all other orders.
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